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Return Policy

Standard Goods purchased through the VELUX blind shop can be returned within 45 days from the date on the invoice.     

No returns will be accepted on special order items such as the custom color options.     

Orders, which have been accepted but not yet shipped, may be cancelled only with prior written consent of VELUX Solutions upon terms that will fully indemnify VELUX Solutions against loss. Products may not to be returned without prior authorization. Products may not be returned more than 45 days after date of invoice. Contact VELUX Solutions at 1-866-358-3589 for Return Goods Authorization before returning any product. A restocking charge equal to 15% of the invoice amount may apply to non-warranty returns. You will be responsible for the freight back on all orders (other than warranty orders) to the VELUX Solutions Distribution Center in Greenwood, SC.

Return procedure

Contact VELUX at 1-800-888-3589.  Upon approval a return goods authorization number (RGA#) will be provided to reference the products being returned.  For all non-warranty items the customer is responsible for shipping charges associated with sending product back to VELUX America, Inc, 450 Old Brick Yard Rd, Greenwood, SC 29649.